客服经理  

职位描述：                                                                                                  
1、负责管理客服团队，进行电话/网络在线客户咨询，解答客户疑问；                                                   
2、管理并带领团队完成每月电话预约到诊目标；                                                                    
3、负责管理客服团队，接听电话，解答客户疑问；                                                              
4、负责管理客服团队，每日外呼任务的监控，进行工单和资源的转化；                                                      
5、负责培训下属，指导成员完成个人目标；                                                                    
岗位要求：                                                                                                  
1、大专及以上学历；                                                                                              
2、有3年以上医疗行业同岗位管理经验；                                                             
3、有良好的服务意识以及销售意识；                                                                         
4、善于沟通，语言表达能力强，逻辑思维能力强；                                                             
5、工作认真负责，执行能力强，具有团队组建能力，能够承受较强的工作压力。